Last Updated: [Insert Date]
Welcome to Bachmann Zone, your premier destination for precision model trains and accessories. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from bachmannt.com, you agree to comply with these terms.
1. General Terms
1.1 About Us
Bachmann Zone is operated by [Company Name], located at 704 Tail Ends Road, Milwaukee, US 53202. We specialize in high-quality model trains across various scales including HO, N, O, G, S, and Z gauges.
1.2 Eligibility
Our services are available to individuals aged 18+ or with guardian consent. By placing an order, you confirm you have legal capacity to enter binding contracts.
1.3 Website Use
You agree to use our website lawfully and not to:
- Reproduce or redistribute content without permission
- Use automated systems to extract data
- Interfere with website functionality
2. Products and Services
2.1 Product Descriptions
We offer meticulously crafted model trains including:
- Freight Cars and Passenger Cars
- Locomotives across all major scales
- Track and Layout Accessories
- Complete Model Train Sets
2.2 Availability
Products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.
2.3 Product Care
Our model trains are precision items requiring careful handling. Follow included instructions for optimal performance and longevity.
3. Ordering Process
3.1 Order Acceptance
Your order represents an offer to purchase which we accept when we ship. We may refuse orders for any reason, including suspected fraud.
3.2 Order Accuracy
You are responsible for ensuring order details (including scale/gauge selection) are correct before submission.
3.3 Order Changes
Contact us immediately at [email protected] if you need to modify an order. Changes may not be possible once processing begins.
4. Payment Terms
4.1 Accepted Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
4.2 Pricing
All prices are in USD. We reserve the right to adjust prices but will honor the price at time of order confirmation.
4.3 Sales Tax
Applicable sales tax will be added to orders shipped to Wisconsin addresses.
5. Shipping Policy
5.1 Processing Time
Orders typically process within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.
5.2 Shipping Options
We offer:
- Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days
- Free Shipping: For orders over $50 via EMS, 15-25 business days
5.3 Delivery Issues
Report undelivered packages within 30 days of expected delivery. We’ll work with carriers to resolve issues.
6. Returns and Refunds
6.1 Return Policy
We accept returns within 15 days of delivery for most unopened items in original condition. Non-returnable items include:
- Opened model train sets with removed packaging
- Custom-ordered layout accessories
- Digital download content
6.2 Return Process
Follow these steps:
- Email [email protected] within 15 days with order details
- Repackage items securely with all original materials
- Ship to: Bachmann Zone Returns, 704 Tail Ends Road, Milwaukee, US 53202
6.3 Refunds
Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Bank processing may take additional time.
6.4 Damaged/Incorrect Items
Report damaged or incorrect items within 48 hours by emailing photos to [email protected]. We’ll arrange free return shipping and replacement.
7. Intellectual Property
All website content, product designs, and Bachmann Zone branding are our exclusive property. You may not use our intellectual property without written permission.
8. Liability Limitations
8.1 Product Use
Model trains are collectibles, not toys. We’re not liable for injury or damage resulting from improper use.
8.2 Website Availability
We strive for continuous website availability but aren’t liable for temporary outages beyond our control.
8.3 General Limitation
Our total liability is limited to the purchase price of affected products, except where prohibited by law.
9. Privacy
Your privacy is important. Our Privacy Policy details how we handle your information.
10. Governing Law
These terms are governed by Wisconsin law. Disputes will be resolved in Milwaukee courts.
11. Changes to Terms
We may update these terms periodically. Continued use after changes constitutes acceptance.
12. Contact Us
For questions about these Terms, contact us at:
Bachmann Zone704 Tail Ends Road
Milwaukee, US 53202
Email: [email protected]
Thank you for choosing Bachmann Zone for your model railroading needs. We’re committed to serving the model train community with quality products and exceptional service.